I bought a Premium membership, but haven’t received it - iOS

If you purchased Premium but cannot access the Premium features in the app, please start with the following steps: - Go to Profile in t...

How can I receive a refund?

According to Lifesum's Terms & Conditions available here, you have 14 days (from the date you receive the confirmation of your subscript...

How can I cancel my Lifesum Premium membership subscription? (Avoid a renewal)

It is not Lifesum handling the payment but the payment platform you purchased your subscription on (e.g. App Store, Google, Paypal, Samsung,...

I just saw a better offer for the Premium subscription but already have an active one. What can I do?

If you already have a running subscription on a payment platform (App Store, Google, Samsung, etc) the only way to change to a new subscript...

How can I delete my Lifesum account?

In order to delete your Lifesum account: 1. Please go to Progress on the bottom tab bar in the app2. Click on Profile (top right corner...

How can I pay for Premium without a credit card?

1) On our website via https://lifesum.com/upgrade you have the option to pay via Paypal. Paypal offers the option to make payments using a l...

Do I lose my tracked data and the recipes saved as soon as my Premium subscription is running out?

No, you will not lose any data.All data is stored on our servers - nothing will be lost. What happens when your Premium subscription ru...

I've lost my Premium status. What should I do?

Most often, the reason for that is that the user has logged into a wrong account or created a new one instead of logging into the already ex...

How can I change from one subscription model to another?

There are two different scenarios in this case: 1. If you purchased a Premium membership and then realise that you have purchased the w...

How can I find the order number/transaction ID of my subscription purchase?

A Premium purchase is done using one of the following payment platforms:- directly on our website with either Paypal* or credit card- Google...

How much does the Premium membership cost, and how can I pay for it?

If you would like to see all prices for the Premium membership, please click on the information in the icon for Premium. You can also find t...

What do I get when I buy Premium?

The Lifesum Premium membership unlocks all the content available within the app. With a Premium account you get access to the following Prem...

I am trying to purchase Premium but am not able to complete the purchase

There is always the possibility that there is a temporary issue on the chosen payment platform (App Store, Google, Samsung) - usually that m...

Can I use Lifesum with Family Sharing - iOS

Lifesum in-app purchases are, unfortunately, not eligible for Family Sharing at this time. The information shown on the App Store listi...