How can I receive a refund?

In order to get a refund for your Lifesum subscription you need to request this within a 14 day period after the purchase. The way this can ...

Cancel Subscription

In order to cancel your subscription so that it will not renew at the end of your subscription period you will need to cancel at least three...

I bought a Premium subscription, but my account still shows the free version - iOS

When you have purchased your Lifesum subscription it can take a couple of minutes for the subscription to get activated on your account, so ...

How can I pay for Lifesum Premium without a credit card?

Depending on where you choose to purchase your Lifesum premium subscription there are a few different options for paying without a credit ca...

Do I lose my tracked data and the recipes saved as soon as my Premium subscription is running out?

No, you will not lose any data.All data is stored on our servers - nothing will be lost. What happens when your Premium subscription ru...

I have an active Premium Subscription but my account shows the Free Version. What can I do?

If you change device our login to your account again after some time and find yourself on a free account, this most likely means that the su...

How can I change from one subscription to another?

For example: If you have purchased a monthly subscription but would like to purchase a yearly subscription instead, there are two ways for y...

Where can I find the receipt for my Lifesum subscription?

You will always receive the receipt for your purchase via email. However, who sends out the receipt depends on where you purchased the subsc...

What do I get when I buy Premium?

The Lifesum Premium membership unlocks all the content available within the app. Here you can find some examples of our premium features:&nb...

Unable to purchase Premium Subscription

If you would have any issues upgrading to premium through the app, please do not hesitate to contact our support. You can reach us via the i...

Can I use Lifesum with Family Sharing - iOS

Lifesum in-app purchases are, unfortunately, not eligible for Family Sharing at this time. The information shown on the App Store listi...