LIFESUM PREMIUM
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I bought a Premium membership, but haven’t received it - iOS
If you purchased Premium but cannot access the Premium features in the app, please start with the following step: - Go to Profile in th...
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How can I receive a refund?
According to the Lifesum's Terms & Conditions available here, you have 14 days (from the date you receive the confirmation of your subsc...
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How can I cancel my Lifesum Premium membership subscription? (Avoid a renewal)
It is not Lifesum handling the payment but the payment platform you purchased your subscription on (e.g. App Store, Google, Paypal, Samsung,...
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I received a discount offer but during the Premium purchase, the discount has not been deducted.
If you receive a discount code, please - as a first step - make sure to understand if it is a web discount or an App Store discount. - ...
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I just saw a better offer for the Premium subscription but already have an active one. What can I do?
If you already have a running subscription on a payment platform (App Store, Google. Samsung, etc) the only way to change to a new subs...
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How can I delete my Lifesum account?
In order to delete your Lifesum account:- please go to the Me on the bottom tab bar in the app- click on the Settings (showing a gear) icon-...
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How can I pay for Premium without a credit card?
1) On our website via https://lifesum.com/upgrade you have the option to pay via Paypal. Paypal offers the option to make payments using a l...
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Do I lose my tracked data and the recipes saved as soon as my Premium subscription is running out?
No, you will not lose any data.All data is stored on our servers - nothing will be lost. What happens when your Premium subscription ru...
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I've lost my Premium status. What should I do?
The reason for that is almost always that the user has logged into a wrong account or created a new one instead of logging into the already ...
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How can I change from one subscription model to another?
1) If you purchased a Premium membership and realize that you have purchased the wrong run time: don't worry, you can still change it. ...
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How can I find the order number/transaction ID of my subscription purchase?
A Premium purchase is done using one of the following payment platforms:- directly on our website with either Paypal or credit card (dependi...
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How much does the Premium membership cost, and how can I pay for it?
If you would like to see all prices for the Premium membership, please click on the information in the icon for Premium. You also find ...
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What do I get when I buy Premium?
The Lifesum Premium membership unlocks all the content available within the app. With a Premium account you get access to the following Prem...
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I am trying to purchase Premium but am not able to complete the purchase
There is always the possibility that there is a temporary issue on the chosen payment platform (App Store, Google, Samsung) - usually, that ...
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Can I use Lifesum with Family Sharing - iOS
Lifesum in-app purchases are, unfortunately, not eligible for Family Sharing at this time.The information shown on the App Store listing is ...
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I cannot download Google Play on my Android phone - how do I get Premium?
We want all users to be able to get the full Lifesum experience but we understand that not everyone is able to access Google Play on their A...
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