I bought a Premium membership, but haven’t received it - iOS

If you purchased Premium but cannot access the Premium features in the app, please start with the following step:- Go to Profile in the app-...

How can I receive a refund?

According to the Lifesum's Terms & Conditions available here, you have 14 days (from the date you receive the confirmation of your subsc...

How can I cancel my Lifesum Premium membership subscription? (Avoid a renewal)

It is not Lifesum handling the payment but the payment platform you purchased your subscription on (e.g. iTunes, Google, Paypal, Samsung, Ad...

I received a discount code but during the Premium purchase, the discount has not been deducted

If you receive a discount code, please - as a first step - make sure to understand if it is a web discount or an iTunes discount.- in case i...

I just saw a better offer for the Premium subscription but already have an active one. What can I do?

If you already have a running subscription on a payment platform (iTunes, Google. Samsung, etc) the only way to change to a new subscription...

Subscription: Gold has become Premium

During 2016 we changed the name for our paid membership (subscription) from Gold to Premium.This just means that the subscription you are ab...

How can I delete my Lifesum account?

In order to delete your Lifesum account:- please go to the Me / Profile tab in the app- click on the Settings (showing a gear) icon- scroll ...

How can I pay for Premium without a credit card?

1) On our website via https://lifesum.com/upgrade you have the option to pay via Paypal. Paypal offers the option to make payments using a l...

Do I lose my tracked data and the recipes saved as soon as my Premium subscription is running out?

No, you will not lose any data.All data is stored on our servers - nothing will be lost. What happens when your Premium subscription ru...

I've lost my Premium status. What should I do?

The reason for that is almost always that the user has logged into a wrong account or created a new one instead of logging into the already ...

How can I change from one subscription model to another?

1) If you purchased a Premium membership and realize that you have purchased the wrong run time: don't worry, you can still change it. ...

How can I find the order number/transaction ID of my subscription purchase?

A Premium purchase is done using one of the following payment platforms:- directly on our website with either Paypal or credit card (dependi...

How much does the Premium membership cost, and how can I pay for it?

If you would like to see all prices for the Premium membership, please click on the information in the icon for Premium. You also find ...

What do I get when I buy Premium?

The Lifesum Premium membership unlocks all the content available within the app. With a Premium account you get access to the following Prem...

I am trying to purchase Premium but am not able to complete the purchase

There is always the possibility that there is a temporary issue on the chosen payment platform (iTunes, Google, Samsung) - usually, that mea...

Can I use Lifesum with Family Sharing - iOS

Lifesum in-app purchases are, unfortunately, not eligible for Family Sharing at this time.The information shown on the App Store listing is ...

I cannot download Google Play on my Android phone - how do I get Premium?

We want all users to be able to get the full Lifesum experience but we understand that not everyone is able to access Google Play on their A...