When can I expect a reply to my support inquiry?

Our Customer Support team at Lifesum is answering every single message as soon as possible. The reply will be sent as a message - we do not ...

Why can't I see the smileys and feedback for meals any longer?

The older we get, the wiser we are. We have understood that it is tough for our users to follow the calorie recommendations for each meal an...

I cannot see the advertised Meal Plans - what can I do?

If you are unable to find a Meal Plan, that can be due to the different settings required per Meal Plan. More specifically, this is bas...

How can I find the option to see Net Carbs?

The option to use Net Carbs instead of Carbs isn’t available in all settings or regions within the Lifesum app. Here’s how the option to tra...

Why am I unable to download the latest version from the App Store / Play Store?

Due to technical reasons, we have stopped supporting any OS version older than: iPhone: iOS 14  Android: 9.3.0 That mean...

When I try to log into the app says that the "email address is already connected"?

This pop-up message means that we are able to find an account already connected to that email. It is also an indication of that you are not ...

Why can't I read the full notification on my lock screen? - Android

On an Android device, notifications appear in the lock screen of your phone. When you click on it it will not open the notification but brin...

How does voice search work with Lifesum and where can I find it?

If you want to use the voice-to-text search function you can do so when searching for or tracking food in Lifesum.  You will find this ...

I would like to log in with Facebook on the watch app but I don't see an option for it - iOS

The login with Facebook will work automatically. As soon as you open the app, your user token is stored and sent to the watch app. ...

Scanned barcode is connected to the wrong product information. What can I do?

In the case you scanned a barcode, and it shows the wrong product information connected, please proceed as follows: Scro...

Does the mobile app work without an Internet connection?

Unfortunately, no. Currently, to open and use the app, you must be connected to either Wi-Fi or a mobile network.If the app is open on-scree...

Can I use Lifesum app on multiple devices?

Unfortunately, this is not something that we support at the moment. It is possible accessing your account on multiple devices by loggin...