Why can't I see the smileys and feedback for meals any longer?

The older we get, the wiser we are. We have understood that it is tough for our users to follow the calorie recommendations for each meal an...

I have contacted support but haven't heard back

Our Customer Support team at Lifesum is answering every single message as soon as possible. The reply will be sent as a message - we do not ...

I cannot see the advertised Meal Plans - what can I do?

If you are unable to find a Meal Plan, that can be due to the different settings required per Meal Plan. More specifically, this is bas...

I cannot find the option to choose net carbs

The option to use "Net Carbs" instead of "Carbs" isn’t available in all settings or regions within the Lifesum app. Here’s when and why the ...

I am unable to download the latest app version from the App Store / Play Store

Due to technical reasons, we have stopped supporting any OS version older than: iPhone: iOS 14  Android: 9.3.0 That mean...

When I try to log into the app says that the "email address is already connected"?

This pop-up message means that we are able to find an account already connected to that email. It is also an indication of that you are not ...

I cannot read the whole notification on the Android phone's locked screen

On an Android phone, notifications appear in the lock screen of your phone. When you click on it it will not open the notification but bring...

Voice recognition - where can I find it now? - Android

Earlier you found the microphone icon for voice recognition in the search field. Now you will find this option when you open your keybo...

I would like to log in with Facebook on the watch app but I don't see an option for it - iOS

The login with Facebook will work automatically. As soon as you open the app, your user token is stored and sent to the watch app. ...