Why can't I see the smileys and feedback for meals any longer?

The older we get, the wiser we are. We have understood that it is tough for our users to follow the calorie recommendations for each meal an...

I have contacted support but haven't heard back

Our Customer Support team at Lifesum is answering every single message as soon as possible. The reply will be sent as a message - we do not ...

I bought a Premium membership, but haven’t received it - iOS

If you purchased Premium but cannot access the Premium features in the app, please start with the following step: - Go to Progress...

I have problems signing in with my Apple ID - what can I do?

If you are having issues when using Sign in with Apple you may need to reconnect your AppleID to Lifesum. To do this, follow these steps:1. ...

I cannot see the advertised Meal Plans - what can I do?

If you are unable to find a Meal Plan that can be due to the different settings required per Meal Plan. You can find all the details ab...

I cannot find the option to choose net carbs

Please make sure to:- Download the latest version of the app- Choose a keto plan- Use the app in EnglishOnly in these cases, you will see th...

I am unable to download the latest app version from the App Store / Play Store

Due to technical reasons, we have stopped supporting any OS version older than:- iOS 12.11.0 (iPhone)- 8.14.0 (Android)That means that in or...

When I try to log into the app says that the email address is already connected

This error message means we are able to find an account using that email and is also indicating that you are not on the login page but on th...

I cannot read the whole notification on the Android phone's locked screen

On an Android phone, notifications appear in the lock screen of your phone. When you click on it it will not open the notification but bring...

I cannot find "Frequent" and "Add Calories" (now called "Quick Track") any longer - Android

During the revamping of the tracking view, these options have been moved. You can still find the options top right under the three little do...

Voice recognition - where can I find it now? - Android

Earlier you found the microphone icon for voice recognition in the search field. Now you will find this option when you open your keyboard -...

I would like to log in with Facebook on the watch app but do not see an option for it - iOS

The login with Facebook will work automatically. As soon as you open the app your user token is stored and sent to the watch app. If you sho...