When you have purchased your Lifesum subscription it can take a couple of minutes for the subscription to get activated on your account, so please wait a few minutes after the purchase before taking any further actions.
If you purchase the subscription through the app on an iOS device there is a chance that the subscription get connected to the Lifesum account created with the same Apple ID that you are using on your device. Note that this is not always the account that you are currently logged in with.
To get around this, simply sign out from the app and login again usin "Sign in with Apple".
If you still cannot access the Premium features in the app, please proceed with the following steps:
- Go to your Profile in the app.
- Go to Settings.
- Press Restore Purchase.
- A copy of the receipt (you automatically get a receipt via email from the chosen payment platform - if you cannot find any you can also go into the purchase history of App Store or GooglePlay). We need to see date, sum, currency, and subscription model.
- Make sure you send us the email address registered under Settings -> Account Settings in the Lifesum app on the account that you are currently using so that we can upgrade the correct account.