How do I get access from Gympass Wellness? 
If your subscription covers claiming the Lifesum offer, it should be visible for you in the Gympass Wellness portal. 

To activate the Wellness portal, simply click on the Wellness banner inside your app to check all the partners’ apps available to you. Click on the Lifesum app description, and follow the steps for activation. 

Once you’ve successfully activated your account, either download or open the Lifesum app on your smartphone. Login with the same credentials as you used for claiming the offer, and you are good to go!

I can’t claim the benefit from Gympass Wellness
If you don’t have a Lifesum account:
  • Make sure you activate Lifesum Premium through the Gympass Wellness portal according to the steps specified there. It will not work if you try to activate Gympass in any other way. 

  • Ensure that your Gympass account is active and that the subscription plan hasn’t changed.

An existing Lifesum user with a Free account?
  • Make sure you activate Lifesum Premium through the Gympass Wellness portal according to the steps specified there. It will not work if you try to activate Gympass in any other way. 
  • When reaching the first page prompting you to either create a new account or log in to an existing account, log in to your existing Lifesum account using the same credentials as you use for logging in on the app.

An existing Lifesum user with a Premium account?
  • We are working on a solution for making this process smoother for you, but for the time being, you cannot claim the benefit through Gympass if you already have an existing Premium subscription associated with your account. 
  • If you want to claim the Gympass offer, you have to follow the instructions for canceling your current subscription in the store it is purchased from, and return once the subscription has fully expired. 
  • Please note that a subscription canceled for this reason will not be refunded as per payment provider policy. 

I didn’t get Premium even though it said I did
If you didn’t get Premium in the app or on the website Lifesum.com, even though you got confirmation on it, please reach out to us. 

I used to have Premium through Gympass but now my account is free
If you have claimed Premium through Gympass before, and your Lifesum account is no longer Premium, then your subscription status has changed with Gympass. Please contact Gympass support for more details surrounding your subscription here: https://help.gympass.com/ 

My Gympass subscription status has changed
If your Gympass subscription status has changed, please refer to Gympass to see which offers have been affected by the change. If your subscription on Gympass isn’t longer covering the Lifesum offer, you can still enjoy easy food tracking and healthier living using Lifesum as a free user.