If you purchased Premium but cannot access the Premium features in the app, please start with the following step:
- Go to Progress in the app
- Click on the Profile icon
- Click on the Settings icon
- Scroll down to Restore Purchase
Click on the Restore Purchase option
If these steps do not help, the following could be why:
- You’ve purchased your subscription on another Lifesum account. When you purchase the subscription you have to be logged into the correct Lifesum account.
- You’ve logged out from the Lifesum account before your payment was accepted
- You’ve bought the Premium membership with an AppleID that has already been used for purchasing Premium on another Lifesum accountPlease note that one AppleID can be assigned only to one Lifesum account.

- You have bought Premium using an anonymous account, never registered it with an email and then started using a new phone and tried to log in (which is not possible if you haven't registered).
In all of these cases, please contact us with the following (alternatively you can contact us in the app via Profile -> Settings -> Support):
- a copy of the receipt (you automatically get a receipt via email from the chosen payment platform - if you cannot find any you can also go into the purchase history of App Store or GooglePlay)
- make sure you send us the email address registered under Settings -> Account Settings in the Lifesum app so we can upgrade the correct account