If you purchased Premium but cannot access the Premium features in the app, please start with the following step:

 

- Go to Profile in the app

- Click on the Settings icon

- Scroll down to Restore Purchase

- Click on the restore purchase option

 

If this step does not help the following reasons could cause this:

 

- You’ve purchased your subscription on another Lifesum account. When you purchase the subscription you have to be logged into the correct Lifesum account.

 

- You’ve logged out from the Lifesum account before your payment was accepted

 

- You’ve bought the Premium membership with an AppleID that has already been used for purchasing Premium on another Lifesum account. Please note that one AppleID can be assigned only to one Lifesum account.

- You have bought Premium using an anonymous account, never registered it with an email and then started using a new phone and try to log in (which is not possible if you haven't registered).

 

In all of these cases, please contact us with the following:

 

- a copy of the receipt (you automatically get a receipt via email from the chosen payment platform - if you cannot find any you can also go into the purchase history of App Store or GooglePlay). We need to see date, sum, currency, subscription model.