Please check if you're logged into the correct Lifesum account: the account you originally bought Premium with. You can check the email address by going to Settings/Account Settings.
If you should not be able to figure out what account you originally bought Premium with, please contact support directly with the following information:
- a copy of the receipt for the Premium purchase (showing sum, date, and subscription model)
With that information, we will be able to search after a possible other account in the system and give you access to Premium again.