If you change device our login to your account again after some time and find yourself on a free account, this most likely means that the subscription in question is connected to a different account with a different email. 

Please check if you are logged into the correct Lifesum account: the account you originally bought Premium with. You can check the email address by going to Settings/Account Settings.
 
It could also be that you have previously been logged in with 'Apple sign in' and now have logged in with your email or 'Google sign in'. 

If this still does not help, please contact us with the following information:
  • A copy of the receipt (you automatically get a receipt via email from the chosen payment platform - if you cannot find any you can also go into the purchase history of App Store or GooglePlay). We need to see date, sum, currency, and subscription model.

  • Make sure you send us the email address registered under Settings -> Account Settings in the Lifesum app on the account that you are currently using so that we can upgrade the correct account.
You can reach out to us here.