In order to cancel your subscription so that it will not renew at the end of your subscription period you will need to cancel at least three days in advance in order to be sure that the cancellation is processed in time. 

How you go on with the subscription varies a bit depending on where you purchased the subscription, please see the differnt options below.

App Store

If you have purchased the subscription through the app on an iOS device the subscription is handled by Apple. Follow the steps below in order to cancel your subscription: 

  1. Open App Store.
  2. Go to your Account. 
  3. Open Subscriptions. 
  4. Press the Lifesum Subscription. 
  5. Press "Cancel Subscription". 

Note that Lifesum cannot cancel your App Store subscription for Lifesum Premium. If you do not have access to your Apple account connected to the subscription, you will have to contact Apple's Support.

Google Play Store

If you have purchased the subscription through the app on an Android device the subscription is handled by Google Play. Follow the steps below in order to cancel your subscription: 

  1. Open Play Store.
  2. Press your Account in the top right corner. 
  3. Go to 'Payments and subscriptions'. 
  4. Select the subscription or prepaid plan you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the on-screen instructions.

Web purchase through our website

If you have purchased the subscription through our website you can cancel your subscription via our website. Follow the steps below in order to cancel your subscription: 

  1. Go to lifesum.com.
  2. Log in to your account. 
  3. Go to Manage Subscription. 
  4. Press "Cancel subscription. 

Galaxy Store

If you have purchased the subscription through the app downloaded via Galaxy Store on a Samsung device the subscription is handled by Samsung. Follow the steps below in order to cancel your subscription: 

  1. Log in to Galaxy Store and tap the “Menu” icon from the main screen.
  2. Tap “Subscriptions” in the Galaxy Store menu.
  3. Select Lifesum.
  4. Tap “Unsubscribe”.

Please note that uninstalling the app or deleting your account will not automatically stop your subscription. You have to actively cancel the subscription.

And do not worry, you will still have access to the premium features you have purchased until it you reach the expiry date. For example, if you purchase a 1-month subscription and then choose to cancel it, the subscription will remain active until the end of the 1 month period. But then - after the cancellation - it will not renew.