Are you experiencing a problem with the app?

We're very sorry for the inconvenience and will, of course, try our best to solve it for you as soon as possible. 

In order to be able to investigate the problem thoroughly it will help immensely if you do as follows:

  1. Make sure that you have the latest Lifesum version on your phone.
  2. Make sure that you have the latest OS version on your phone.
  3. As a first step force close the app and start it again.
  4. In many cases it will also be helpful to delete the app completely from your phone and install it again.

Should none of this help, please contact us via the chat option on this page or by the contact form after marking this article as unhelpful. And if possible, please include the follwoing information:

- screenshots showing the problem/error message
- the exact steps describing what you are doing and what is happening
- the time frame since when this is happening

Giving as much information as possible will enable us to solve problems faster.

Thank you very much!