First of all, very sorry for the inconvenience and to hear that you are experiencing some issues with the Lifesum app. We will, of course, try our best to solve it for you as soon as possible.
In order to be able to investigate the problem thoroughly it will help immensely if you do as follows:
- Make sure that you have the latest Lifesum version on your phone.
- Make sure that you have the latest OS version on your phone.
- As a first step force close the app and start it again.
Should none of this help, please contact us via the contact option on this page or by the in app chat option in the app. And if possible, please include the follwoing information:
- screenshots/screenrecording showing the problem/error message
- the exact steps describing what you are doing and what is happening
- the time frame since when this is happening for you
Giving as much information as possible will enable us to solve problems faster.
Thank you very much!
Giving as much information as possible will enable us to solve problems faster.
Thank you very much!